(a) Description. You may access television shows, movies, videos, text, graphics, photos, or other audio-visual content (collectively, the "Wah! Drama Content") which is provided by us and third-parties ("Providers"), and enjoy various available on the Service.
(b) Paid Access, Coins and Content Access
(1) Coins System. The Service operates on a virtual points system ("Coins"). Users may only access the Service through the purchase of Coins, and may purchase Coins through the Platform or third-party distribution services. Coins shall be used solely within the Service to access designated Content and features.
(2) Content Access via Coins. The number of Coins required to access Content may vary and is determined by Wah! Drama at its discretion. Subject to other provisions of this Agreement, Wah! Drama may provide you with limited access to the Service free of charge.
(3) Limited License. Upon redemption of Coins for Content, you are granted a limited, non-transferable, non-exclusive right to stream such Content for personal, non-commercial use within the Service. No ownership rights are transferred.
(4) Dynamic Pricing. We may modify Coin pricing, Content access requirements, and available packages at any time, to the extent permitted by law.
(5) No Refunds. All Coin purchases and redemptions are final and non-refundable, except where required by applicable law or where Wah! Drama determines, at its sole discretion, that a technical error has prevented access to purchased Content. Further details are set out in paragraph 2(d).
(6) Technical Failure. Where Content cannot be accessed due to a verified technical fault attributable to Wah! Drama, Coins used for such access may be re-credited at Wah! Drama's discretion.
(7) No Monetary Value. Coins have no cash value, are not transferable, and cannot be redeemed for money or any other value outside the Service.
(8) Expiry and Forfeiture. Wah! Drama reserves the right to impose expiry periods on Coins and to forfeit unused Coins after a period of account inactivity or as otherwise specified within the Service.
(9) Fraud and Abuse. Wah! Drama reserves the right to suspend or terminate Accounts and void Coins where fraudulent, abusive, or unlawful activity is suspected, including chargebacks or payment reversals.
(c) Portable Device Services. The Service may be accessible via a mobile phone, tablet or other wireless device (collectively, "Portable Device Services"). Your device carrier's normal messaging, data and other rates and fees will apply to your use of the Portable Device Services. In addition, downloading, installing or using certain Portable Device Services may be prohibited or restricted by your device carrier, and not all Portable Device Services may work with all carriers or devices. Therefore, you are solely responsible for checking with your device carrier to determine if the Portable Device Services are available for your device(s), what restrictions, if any, may be applicable to your use of the Portable Device Services, and how much they will cost you. Nevertheless, all use of the App and the related Portable Device Services must be in accordance with this Agreement.
(d) Refund & Cancellation Policy. This Section governs all payments and overrides any inconsistent provision in this Agreement:
(1) General Rule. All purchases are final and non-refundable, except where required by applicable law.
(2) Coins. Coins are non-refundable. Redemption of Coins for Content is final.
(3) Technical Issues. If access fails due to a technical issue attributable to us, we may re-credit Coins.
(4) Subscriptions (if offered). Subscriptions renew automatically unless cancelled before the next billing cycle. No refunds are provided for partial periods.
(5) Third-Party Platforms. Purchases via third-party platforms are subject to their policies.
(6) Chargebacks. We may suspend access or terminate Accounts where payments are reversed.
(7) Consumer Rights. Nothing limits mandatory consumer protection rights. For questions regarding payments, cancellations, or this Refund & Cancellation Policy, please contact us at: Email: wahdrama@sunwahdreamatelier.com
(e) Content Availability and Territorial Restrictions.
(1) Content may be added, removed, or restricted at any time. Availability may vary by region and is subject to licensing and legal requirements.
(2) You must not attempt to bypass geographic restrictions.
(3) We do not guarantee uninterrupted or error-free access.